Terms of Service

1. What Clarenor is

Clarenor provides application preparation and review services. We help you organise your information, identify the documents your application needs, check your own answers and documents for completeness and consistency, and have a human Case Guide review your case before you file.

2. Your responsibilities

• You are responsible for the truth and accuracy of everything you tell us and submit. Providing false or misleading information to USCIS has serious consequences, and Clarenor cannot protect you from that.
• You must answer the intake questions completely and honestly, and provide the documents your checklist asks for.
• You are responsible for filing your own application with USCIS and for paying any government fee directly to USCIS.
• You must keep your account credentials secure and tell us promptly if you suspect unauthorised access.
• You must be legally able to enter into this agreement, or have a parent or guardian do so for a matter involving a child.

3. What we provide

What you receive depends on the service and package you choose, and the description of each package on the relevant service page forms part of this agreement. Each package states what is included, what is not included, how many revision cycles you get, and the response target. Those statements are binding on us.

Where a package states a response target, that is a target and not a guarantee. It is measured in business hours from the point the case reaches us.

4. Fees and payment

• Our service fee is shown on the service page before you pay. Prices differ between services because the work differs.
• USCIS filing fees are not included in our price. They are government fees paid by you, directly to USCIS. Clarenor never collects a government fee on your behalf and does not pay or advance it for you.
• Payment is taken by our payment provider. We do not store your full card details.
• Your case is placed with a Case Guide only once payment is confirmed by our payment provider. A case does not become active because a browser says a payment succeeded.

5. Revisions and support

Each package includes a stated number of revision cycles. A revision cycle is a round of changes made in response to Case Guide feedback. Further cycles, and assistance with more than the stated number of USCIS notices, are chargeable — we will tell you the cost before doing any such work.

6. Refunds and cancellation

Refunds are governed by our Refund Policy, which forms part of these terms.

7. Where your case may need more than Clarenor can provide

Some situations should not proceed through an ordinary preparation service. Where something you tell us indicates that legal judgement may be required — for example a prior removal or deportation, an arrest or criminal history, a possible overstay or unlawful presence, a previous denial, or a complex family relationship — we will flag your case for human review and tell you that independent legal advice may be needed.

Our software does not make legal determinations. It records what you tell us and routes the case for human attention. We will never tell you what the law is; that is for a qualified attorney in your jurisdiction.

We do not currently offer attorney representation, and we do not claim to.

8. Limitations

• We prepare and review; we do not guarantee any outcome or processing time.
• We are not responsible for USCIS decisions, processing delays, requests for evidence, or any action taken by a government agency.
• We are not responsible for errors in information you provided, or for documents you did not supply.
• Our total liability to you is limited to the service fee you paid for the affected case.
• Nothing in these terms limits liability that cannot lawfully be limited.

9. Your content

You keep ownership of your information and documents. You grant us permission to store, process and review them for the purpose of providing the service you asked for. We handle them as described in our Privacy Policy.

10. Ending this agreement

You may stop using the service and close your account at any time. We may suspend or end an account where these terms are breached, where payment is not made, or where continuing would require us to do something we are not permitted to do — and where we do, we will explain why and handle any refund under the Refund Policy.

11. Governing terms

These terms are governed by the laws of the jurisdiction in which Clarenor is established. If any provision is found unenforceable, the rest continues to apply.

12. Contact

Contact us with any question about these terms.