Service Agreement

This agreement describes the service you receive. It is written to be read, not to be skipped.

What Clarenor does

Structured intake. We ask the questions the form you have chosen actually requires — not a generic questionnaire. Each of our eight services has its own questions and its own document list.
A document checklist built for your situation. You are told which documents are needed, what each is for, and which are required rather than optional.
Organisation of your application. Your answers and documents are held together in one case, so nothing is scattered across email threads and folders.
Consistency checking. We compare your own answers and documents against each other and show you anything that does not add up — a date that cannot be true, a trip shorter than you described, a required document still outstanding. These are administrative checks. They are not a legal assessment.
A human Case Guide review on the Reviewed and Full Service packages: a person reads your answers and documents and tells you plainly what, if anything, is missing or inconsistent.
Revision cycles. You are told how many rounds of changes your package includes, and we tell you the cost before doing chargeable extra work.
Notice and Request for Evidence assistance on the Full Service package: help organising a response, with the deadline tracked.
Progress you can see. Your case page tells you what stage you are at, what is needed from you, who is reviewing it, and what happens next.

What Clarenor does not do

We do not give legal advice, and a Case Guide cannot tell you what the law is.
We do not represent you before USCIS or any government agency.
We do not attend interviews with you.
We do not file your application. You file it yourself, directly with USCIS.
We do not determine your eligibility for anything. Our software records what you tell us; it makes no legal finding.
We do not guarantee any outcome. Only USCIS decides.
We do not pay or advance your USCIS filing fee.

Where assistance ends and legal advice begins

The distinction is not a technicality. It is the reason this service is safe to use.

Assistance means: helping you organise what you already know into a structured, complete, consistent application; telling you which documents the form asks for; showing you where your own information conflicts; tracking a deadline; and preparing a document set so that nothing obvious is missing.
Legal advice means: telling you what the law means for your situation, how to answer a question with legal consequences, what will happen if you file, whether you should file at all, or how to respond to an allegation. We do not provide this, and we will not.

Where your situation appears to cross that line, we flag your case for human attention and tell you that independent legal advice may be needed. Our software does not make that judgement — it reports the circumstance you described, and a person looks at it. We say this plainly rather than quietly proceeding, because quietly proceeding would be the harmful option.

What we need from you

Answer the questions honestly and completely, including the ones that are uncomfortable. A question about criminal history exists because it affects the application, and an answer that changes later is worse than one given at the start.
Provide the documents on your checklist, and tell your Case Guide if you cannot obtain one.
Respond to requests from your Case Guide, particularly where a deadline is involved.
Read the notes your Case Guide sends you. They are written to be understood, and acting on them is what completes the service.

Your case file