Frequently Asked Questions
Everything you need to know about Clarenor's services, pricing, how we handle your data, and what we can and cannot do for you.
Clarenor's service fee is separate from the USCIS government filing fee. For example, Green Card renewal is $149 (our service fee) plus the current USCIS filing fee (paid directly by you to the government). We always show both fees clearly before you pay, so there are no surprises. Government fees change periodically and are set by USCIS, not by Clarenor.
The time to prepare your application with Clarenor depends on how quickly you provide the needed information and documents. Most customers complete the guided questionnaire in 30-60 minutes, and document upload takes another 15-30 minutes. After that, our review typically takes 1-3 business days. Once you receive your package, USCIS processing times vary by form type — for I-90, current processing is approximately 8-12 months from filing.
No. Clarenor is not a law firm, we are not attorneys, and we do not provide legal advice. We provide application preparation and document organization services only. We help you fill out forms, organize your supporting documents, and prepare your application package. If your situation requires legal advice — for example, if you have a criminal record, prior removal proceedings, or complex inadmissibility issues — our systems flag the case and we help connect you with an independent immigration attorney. We never blur the line between application assistance and legal counsel.
Your documents are encrypted in transit and at rest. We use secure file storage, role-based access controls, and maintain audit logs of all access. We never request or store your USCIS account password. You always retain control of your government accounts. We follow strict data protection practices and never use real customer data for development or testing. For full details, see our Security & Privacy page.
[PLACEHOLDER — replace before launch] Refund policies are being finalized and will be clearly displayed before you purchase. If you have specific questions about refunds, please contact our team.
No. You can see full service descriptions and pricing on our Pricing page and Services page without creating an account or providing any personal information. You only create an account after you decide to proceed with a service and complete the qualification check.
Our platform is designed to work well on mobile devices. You can complete the entire process — from qualification check to document upload to messaging your Case Guide — using your phone. You can also take photos of your documents directly through the app rather than scanning them separately.
No. Clarenor is a private company and is not affiliated with USCIS, the U.S. Department of Homeland Security, or any government agency. We are not a government website. We help customers prepare their applications for filing, but the application is filed by the customer directly with USCIS — either online or by mail.
We currently support English, Spanish, and Arabic, with more languages planned. All translations are done to feel natural and native — not mechanical or machine-translated. Your Case Guide can communicate with you in your preferred language where available.
No. No company or attorney can guarantee the outcome of a government application. USCIS makes all final decisions based on the information and evidence you provide and the requirements of the law. What we can guarantee is that we will carefully prepare your application, organize your documents, review everything for completeness and consistency, and give you clear filing instructions — so that your application is as strong and complete as possible when you submit it.