1. Who this applies to
This policy explains how Clarenor handles your information when you use this website and our application preparation services. It applies to every customer, whether or not you complete a purchase.
2. What we collect
- Account information: your name, email address, password (stored only as a cryptographic hash, never in readable form), and optionally a phone number and preferred language.
- Application information: the answers you give to the intake questions for the service you chose, and any notes exchanged with your Case Guide.
- Documents you upload: the files you provide as evidence for your application, together with their filename, type and size.
- Payment information: the amount, currency, status and a reference from our payment provider. We never see or store your full card number. Card details are entered directly with the payment provider and do not pass through Clarenor.
- Technical information: the minimum needed to operate the service securely, such as the IP address used to apply rate limits that protect your account from being attacked.
3. Why we collect it
- To prepare and review your application, which is the service you have asked us for.
- To let a Case Guide review your case and communicate with you about it.
- To process your payment and, where applicable, your refund.
- To send you service messages about your own case — a document received, information missing, a revision requested, your case becoming ready.
- To keep the service secure and to meet our legal obligations.
We do not sell your information. We do not use your immigration information for advertising.
4. How your documents are stored and protected
- Documents are stored privately, outside any publicly accessible web directory.
- Each file is given a random identifier on our systems. Your original filename is kept only as a label for you.
- A document can be opened only by you and by the Case Guide working on your case. Requests from anyone else cannot even confirm that the document exists.
- Files are checked when uploaded to confirm they genuinely are the type they claim to be.
- You can replace or delete any document you have uploaded, at any time.
- Access to your documents is recorded, so misuse can be detected and investigated.
5. Retention and deletion
- Your case information and documents are retained while your account is active and for as long as is necessary to provide the service and to meet record-keeping obligations.
- When you delete a document, we delete both the record and the file itself. The deletion is recorded for audit purposes, but the document content is removed.
- You may ask us to delete your account. On deletion we remove your personal information and documents, except where we are required to retain a limited record — for example a payment record, which is retained because tax and accounting rules require it.
- To request deletion, use the contact details below. We will confirm what has been removed.
6. Who else sees your information
We share information only where it is necessary to run the service:
- Our payment provider, to take and refund payments. They receive the payment amount and your email address, and they handle your card details directly.
- Our email provider, to deliver service messages to you.
- Our hosting provider, which stores the service and its data on our behalf.
- Where required by law, or to respond to a valid legal request.
We do not sell, rent or trade your personal information. We do not send your documents to USCIS. You file your own application.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information, and to object to certain processing. To exercise any of them, contact us using the details below. We will respond within the period required by applicable law.
8. Children
This service is intended for adults. A parent or legal guardian may manage a matter involving a child, and in that case the adult is responsible for the information provided.
9. Changes to this policy
If we make a material change we will update the date at the top of this page and, where appropriate, tell you by email.
10. Contact
Questions about privacy, or requests to access or delete your information: contact us.
Clarenor is not a law firm and does not provide legal advice. Nothing in this policy creates an attorney–client relationship.